# CARGAUGE Return, Refund & Exchange Policy
**Last Updated: [20-10*2026]**
At **CARGAUGE**, we want you to feel confident when shopping with us. If you receive an eligible product that is defective, incorrect or does not meet the applicable return conditions, you may request a return or exchange in accordance with the terms below.
Please read this policy carefully before placing an order.
## 1. Return Eligibility
Eligible products may be requested for return within **7 days of delivery**.
To qualify for a return, the product should generally:
- Be unused and in resalable condition
- Remain in its original packaging
- Include all accessories, components and items supplied with the product
- Not have been installed, modified or altered
- Not show signs of damage caused by misuse or improper handling
- Include the original order information
A return request submitted after the applicable return period may not be accepted.
## 2. Exchange Requests
If you receive an incorrect, defective or eligible product and require an exchange, please contact CARGAUGE within **7 days of delivery**.
After the applicable period has expired, complaints regarding return or exchange may not be accepted unless otherwise required under applicable law or covered by a valid manufacturer warranty.
## 3. Products That Are Not Normally Returnable
Certain categories may not be eligible for return because of their nature, hygiene considerations, customization or usage characteristics.
These may include:
- Car curtains
- Car body covers
- Car care products
- Air fresheners
- Customized or made-to-order products
- Personalized products such as customized keychains
- Products with monograms, names or customized logos
- Special-order products
Non-returnable products may still qualify for assistance if they arrive damaged, defective or incorrect due to an error attributable to CARGAUGE or the manufacturer.
## 4. Product Condition for Returns
Before sending an item back, please make sure it meets the required return condition.
Products should be:
- Unused
- Uninstalled
- Unwashed or unaltered, where applicable
- Free from scratches, marks or other customer-caused damage
- Packed securely
- Returned with the original packaging and included accessories
We may decline a return if the product has been installed, used, painted, drilled, bent, scratched, modified or damaged because of improper use.
## 5. How to Request a Return
Please contact CARGAUGE **before sending any product back**.
When contacting us, keep the following information ready:
- Order number
- Customer name
- Registered phone number or email address
- Product details
- Reason for requesting the return
- Photographs or videos, where relevant
Our support team will review the request and provide return instructions if the product qualifies.
**Do not send a product to a return address without receiving return approval or instructions from CARGAUGE.**
## 6. Return Shipping
Return shipping responsibility depends on the reason for the return.
### If the issue is caused by CARGAUGE or the manufacturer
If you receive:
- The wrong product
- A product damaged before or during shipment
- A product with a qualifying manufacturing defect
we may arrange or reimburse the applicable return shipping according to the circumstances.
### If the return is for another reason
If you are returning an eligible product because of a personal preference, compatibility issue, change of mind or another reason not caused by CARGAUGE or a manufacturing defect, applicable return shipping charges may be the customer's responsibility.
Any applicable shipping amount may be deducted from the refund.
## 7. Return Inspection
Once the returned package reaches us, the product will be inspected to determine whether it satisfies the conditions of this policy.
A refund or exchange will be processed only after the returned item has been reviewed and approved.
If the returned product does not meet the eligibility requirements, CARGAUGE may reject the return and the product may be sent back to the customer.
## 8. Refund Processing
For approved returns, refunds are generally processed within **5–7 business days after the returned product has been received and successfully inspected**.
Where possible, refunds will be issued through the **original payment method** used for the purchase.
The time taken for the amount to appear in your account may also depend on your bank, card issuer or payment service provider.
## 9. Shipping Charges & Refund Deductions
Original shipping charges may not be refundable unless the return is the result of an error attributable to CARGAUGE or another situation where applicable law requires otherwise.
Where a return is initiated for reasons unrelated to an error or qualifying defect, applicable shipping or return charges may be deducted from the refund amount.
## 10. Manufacturer Warranty
Some CARGAUGE products may be covered by a manufacturer's warranty.
Warranty coverage, duration and claim requirements can vary depending on the product and manufacturer.
After the standard return period has ended, an eligible manufacturing issue may be handled under the applicable **manufacturer warranty terms** rather than through the standard CARGAUGE return process.
Customers should contact us first if they believe their product has a manufacturing defect, and we will guide them through the applicable process.
## 11. Order Cancellation
Orders may generally be cancelled **before dispatch** without a cancellation charge, subject to order status.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
If a customer refuses delivery after dispatch for reasons unrelated to shipment damage, the order may be treated as a return and applicable shipping or other charges may be deducted where permitted.
## 12. Damaged Delivery
If your package appears damaged, opened or tampered with when delivered, please take photographs or videos of the package before opening it where possible.
We recommend contacting CARGAUGE as soon as possible with:
- Order number
- Photos/videos of the package
- Photos of the product
- Description of the damage
This will help us assess the issue and determine the appropriate resolution.
## 13. Items We Cannot Accept for Return
A return may be refused when the product:
- Is missing its original packaging or components
- Has been installed or used
- Has been modified or customized
- Has been painted, drilled, bent or altered
- Contains scratches or damage caused after delivery
- Has been damaged because of misuse or improper installation
- Is a customized or personalized product
- Is a special-order product
- Belongs to a category specifically excluded from returns
This policy may be updated from time to time based on product type, operational requirements and applicable regulations.
## 14. Contact CARGAUGE
For return, exchange, refund or warranty assistance, please contact our customer support team before shipping anything back.
**CARGAUGE**
**Email:** [Your Official Email Address]
**Phone:** [Your Contact Number]
**Website:** [Your Website URL]
Please include your **order number** whenever contacting us so that we can assist you more quickly.
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### CARGAUGE
**Shop with confidence. Choose the right fit. Drive with style.**